Shipping costs are calculated and added at checkout, except for the larger pieces.
Orders are processed and shipped within 3–10 days after purchase.
Shipping for Large pieces
Due to the varying sizes of these works, shipping costs will be calculated on a case-by-case basis.
After your purchase, you will receive an email with freight pricing and shipping details.
If you prefer local pickup, please leave a note at checkout, and we will arrange a time for collection.
Delivery Estimates
European customers: Please allow approximately 1 week for delivery from the time of shipment.
International customers (outside Europe): Delivery typically takes 2–3 weeks from the time of shipment. However, please be aware that your package may be subject to customs inspections, import taxes, or other local charges. These fees are determined by your country’s regulations and are the buyer’s responsibility. We recommend checking with your local customs office for further details.
Shipping Issues: Damaged, Lost, or Stolen Packages
Damaged Prints: We handle these on a case-by-case basis. If your print arrives damaged, please provide detailed photos and documentation of the damage. Some creases and bends can be flattened. If a replacement is offered, you will need to return the damaged print in the original or equivalent sturdy packaging. Collectors are responsible for shipping costs for replacement prints.
We cannot replace prints damaged after delivery, so please store and handle them carefully.
Lost, Stolen, or Undelivered Packages: If your tracking says “Delivered” but you haven’t received your package, first confirm that your shipping address was entered correctly. Unfortunately, we cannot replace prints for free if the address was incorrect. In some cases, undelivered packages are returned to our studio, and we’re happy to reship them—you’ll just need to cover the additional postage.
If the address was correct and the package is lost, stolen, or marked as undeliverable, you will need to contact the shipping carrier directly. Since we do not control the national or international carriers, we are unable to intervene in delivery or theft-related issues. If a package is returned to us due to failed delivery, we are happy to reship it with additional postage paid by the customer.
We do not reprint orders for free that were lost, stolen, or undelivered.
For any questions or concerns about your order, please reach out to kristina@kristinadelbano.com—we’re happy to assist!
Color Disclaimer
Please note that screen displays may vary, and colors may appear slightly different from what you see on your monitor.
