Every order, commission, and sale is handled with great care, ensuring transparency at every step. My goal is for you to love your purchase! Please review the details below, and if you have any questions, reach out to kristina@kristinadelbano.com.
Print Returns & Exchanges
Upon receiving your prints, please inspect them immediately. Returns and exchanges are accepted within 7 days of delivery. If you do not contact us within this timeframe, we will be unable to process a return—so please act promptly! This return window is more flexible during the winter holiday season.
Final Sale Items
All original artwork and sale items are final sale and cannot be returned or exchanged.
Price Adjustments
If you purchased a print and it later goes on sale, we can apply a retroactive discount—as long as your purchase was made within one week of the sale’s start date.
Refunds & Replacement Shipments
Replacements or refunds will be processed only after receiving your return and confirming the details via email.
Returning Your Print
To return a print, please use the original packaging. If your print was shipped in a tube, it must be returned with both end caps. If an end cap is missing, tape is not an acceptable replacement! Our return shipping labels are based on precise weight and dimensions, so using the correct packaging ensures a smooth process.
If you no longer have the original packaging, please visit your local post office to purchase a sturdy mailer or tube, along with the appropriate postage. We cannot issue refunds for artwork that arrives damaged due to improper packaging, as we are unable to resell damaged prints. Please package your print with care!
Shipping Issues: Damaged, Lost, or Stolen Packages
Damaged Prints: We handle these on a case-by-case basis. If your print arrives damaged, please provide detailed photos and documentation of the damage. Some creases and bends can be flattened. If a replacement is offered, you will need to return the damaged print in the original or equivalent sturdy packaging. Collectors are responsible for shipping costs for replacement prints. We cannot replace prints damaged after delivery, so please store and handle them carefully.
Lost, Stolen, or Undelivered Packages: If your tracking says “Delivered” but you haven’t received your package, first confirm that your shipping address was entered correctly. Unfortunately, we cannot replace prints for free if the address was incorrect. In some cases, undelivered packages are returned to our studio, and we’re happy to reship them—you’ll just need to cover the additional postage.
If the address was correct and the package is lost, stolen, or marked as undeliverable, you will need to contact the shipping carrier directly. Since we do not control the national or international carriers, we are unable to intervene in delivery or theft-related issues. If a package is returned to us due to failed delivery, we are happy to reship it with additional postage paid by the customer. We do not reprint orders for free that were lost, stolen, or undelivered.
For any questions or concerns about your order, please reach out to kristina@kristinadelbano.com—we’re happy to assist!
